Cancellation and refund policy

1. Free trial

Your first month is free and needs no card. If you do not choose a plan, nothing is charged and nothing renews.

2. Monthly plans

Cancel any time before your next renewal date. Your plan runs to the end of the month you have paid for and does not renew. The month already started is not refunded.

3. Yearly plans

Cancel within 30 days of a yearly payment and we refund it in full. After 30 days, your plan runs to the end of the paid year and does not renew; the rest of the year is not refunded.

4. Changing plans

• Moving up: the new plan starts at once; you pay only the difference for the rest of the current period.
• Moving down: the change starts at your next renewal, so you keep what you paid for until then.

5. Charged by mistake

If you were charged twice, charged after cancelling, or charged the wrong amount, tell us within 30 days and we refund the extra in full.

6. How refunds are paid

Refunds go back to the bank account, card or UPI ID you paid from, within 7 working days of our approval. Your bank may take a few more days to show it. GST is refunded with the amount, and we issue a credit note.

7. Not refunded

• Charges by your payment gateway or bank on payments your customers make to you: these are between you and them.
• Plans ended by us because the terms were broken.
• Setup, menu entry and staff training, which are free.

8. Your data after cancelling

Your bills, menu and customers stay available to download for 90 days after your plan ends.

9. How to cancel or ask for a refund

To cancel or ask for a refund, call or WhatsApp WhatsApp +91 90825 36997 · +91 90825 36997, write to us at Eleven Labs (India), 13th Floor, WeWork 247 Park, Vikhroli West, Mumbai 400079, Maharashtra, India, with your business name and registered mobile number. We confirm every cancellation in writing on WhatsApp.