Terms of use

1. Words used here

• ThaliKhali or the service: our billing and restaurant software, the app on your devices, our servers, your restaurant website and the messages it sends.
• You: the business with the ThaliKhali account, and the people it lets use it.
• Your data: everything you or your staff put into ThaliKhali, including menus, bills and customer details.
• Plan: the set of features, limits and price you chose or agreed with us.

2. Your account

• Give true details when you sign up, including your GSTIN, FSSAI number and tax type, and keep them up to date.
• The owner's mobile number signs in with a one-time code. Keep that phone safe and give each staff member their own PIN.
• What is done with your owner login or a staff PIN is done by your business. Tell us at once if you think someone else has access.
• You must be 18 or older and able to make a contract in India.

3. What you may do with ThaliKhali

While your plan is active we give you a non-exclusive, non-transferable right to use ThaliKhali for your own business, on as many devices as your plan allows. You may not resell it, copy it, take it apart to rebuild it, or use it to build a competing product.

4. Your responsibilities

• Tax and law: ThaliKhali calculates bills from the prices, tax rates and settings you enter. You are responsible for those settings being right and for filing your own GST returns.
• Your customers: when you save a customer's phone number or send them messages, you must have their permission. ThaliKhali records each customer's WhatsApp consent and lets you erase a customer on request.
• Fair use: do not use ThaliKhali for anything unlawful, send spam, upload harmful code, try to get into accounts or systems that are not yours, or overload the service on purpose.
• Equipment: you provide the devices, printers and internet connection at your outlet.

5. Your data

Your data belongs to you. You let us store and process it only to run ThaliKhali for you, to support you and to keep the service secure. You can download all of it at any time. We handle personal data as set out in our privacy policy; for your customers' data we act on your behalf.

Settled bills cannot be deleted or changed, and a cancelled bill keeps its number and records who cancelled it, when and why. This keeps your GST records complete and is part of how ThaliKhali works.

6. Other services

Some features use services run by others: payment gateways, WhatsApp, SMS and the printers or card machines you connect. Their own terms apply to them, and we are not responsible for their outages or charges. Money your customers pay online goes straight to your own gateway account; we never hold it.

7. Early access features

Features marked "Early access" or "Soon", such as the AI manager, may change, be limited or be withdrawn while we build them. Use their suggestions with your own judgement; you decide what to send, order or change.

8. Free trial, plans and payment

• Your first month is free and needs no card. At the end of it you choose a plan or stop.
• Prices are those shown on our website or agreed with you in writing, and exclude GST, which is added to our invoice.
• Plans are paid monthly or yearly in advance and renew for the same period unless you cancel.
• If a payment is late we remind you; features may be paused after that, but billing at your counter keeps working so you never lose a sale.
• We tell you at least 30 days before a price change applies to you; it starts from your next renewal.
• Cancellations and refunds follow our cancellation and refund policy.

9. Availability and support

We work to keep ThaliKhali running all the time and tell you ahead of planned maintenance. If our servers or your internet are down, your counter keeps billing and the bills upload when the connection returns. Support and response times are listed in our escalation matrix.

10. Our name and software

ThaliKhali, its software, design and name belong to Eleven Labs (India). Your name, logo, menu and photos stay yours; you let us show them on your restaurant website and bills. If you send us ideas or feedback, we may use them without owing you anything.

11. Suspension and ending

• You can stop using ThaliKhali at any time.
• We may suspend or close an account that breaks these terms, does not pay after reminders, or puts others at risk. Where we can, we warn you first and give you time to fix it.
• After your plan ends we keep your data for 90 days so you can download it, then delete it, except what the law requires us to keep.

12. Limits of our responsibility

We provide ThaliKhali with care, but we cannot promise it will never have errors or interruptions. We are not responsible for losses that come from wrong settings or data you enter, from other services, or that could not reasonably be foreseen, such as lost profits. Our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing here limits what the law does not allow to be limited.

You agree to cover our losses from claims made against us because you broke these terms or the law while using ThaliKhali.

13. Changes to these terms

If we change these terms in a way that matters, we tell you at least 30 days before, on WhatsApp or in the app. Continuing to use ThaliKhali after that means you accept the new terms.

14. Law and disputes

These terms follow Indian law. If we disagree, we first try to settle it by talking, using our escalation matrix. If that fails, courts in Mumbai decide.

15. Contact

To reach us, call or WhatsApp WhatsApp +91 90825 36997 · +91 90825 36997, write to us at Eleven Labs (India), 13th Floor, WeWork 247 Park, Vikhroli West, Mumbai 400079, Maharashtra, India.